Cause:
- Coverage restrictions or incompatibility in certain regions.
- The country where you are located is not included in the coverage area of the contracted plan.
Step-by-Step Solution:
Step 1 - Verify international coverage:
- Please refer to the list of countries included in your contracted plan where the SIMConnect is valid.
Step 2 - Activate data roaming in SIMConnect:
- Make sure that data roaming is enabled for SIMConnect.
- Activating data roaming generates an additional cost to your contracted data plan.
Step 3 - Update the operator configuration:
iOS:
- Go to Configuration > General > Information and update the operator configuration if necessary.
Step 4 - Select the network manually:
- Go to Configuration > Operator and deactivate the automatic selection to choose an available network.
If the problem persists after performing all of the above checks, contact technical support staff to check if there are restrictions in certain countries or if any configuration adjustments need to be made.
