Error messages:
- "You cannot add cellular plans from this carrier."
- "eSIM not compatible."
Cause:
- The operator of your main line does not allow the use of eSIM in your cellular plan.
- The vast majority of the new generations of cellular phones are already compatible for the use of the eSIM. However, some operators may block the use of the eSIM. To check if your cell phone does not have any operator lockout and can use the SIMConnect follow the steps below.
Step-by-step solution:
iOS:
- Go to the Configuration > General > Information > Carrier Lockout.
- If the operator YES you have enabled some type of blocking the operator information says "SIM card blocked"In such cases, you may not use the SIMConnect.
- If the operator NO locking is enabled the operator information should read "No SIM restrictions"In these cases, you can install your SIMConnect without inconvenience.
- If your iPhone is compatible with the SIMConnect and is locked by the operator, you should contact your main line operator and request the unlocking of your phone.
- As soon as your main operator notifies you that your iPhoneIf you do not have any operator restriction, you should check that you do not have any operator restriction and then you will be able to install your SIMConnect.
Android:
- Go to the Settings or Configuration > Connections > Mobile Networks > Network Operators > Deactivate the option "Automatically select".
- If you only display the name of your main operatorUnfortunately, your cell phone is locked by the operatorIn such cases, you may not use the SIMConnect.
- If you see several available operators, this means that your cell phone is unlocked and may install your SIMConnect without inconvenience.
- If your cell phone is compatible with the SIMConnect and is locked by the operator, you should contact your main line operator and request the unlocking of your phone.
- As soon as your main operator notifies you that your cell phone has been unlocked, you should check that you do not have any operator restriction and then you will be able to install your SIMConnect.
