IMPORTANT: Do not delete SIMConnect from your phone at any time!
Cause:
- Incorrect configuration of the APN, network problems or error in the configuration of the SIMConnect.
- Activated the SIMConnect outside the coverage area of the contracted plan.
Step-by-step solution:
Step 1 - Verify APN Configuration
iOS:
- Go to Configuration > Cellular network > SIMConnect > Cellular data network.
- The value must be in the access point (APN) field: globaldata. If the APN name is missing, you must type: globaldata.
- Leave the fields of User name and Password empty.
Android:
- Go to Settings > Connections or Networks > Mobile Network > Access Point Names (APN).
- Create a new access point (APN) or edit an existing one.
- The access point (APN) field must have the value: globaldata.
- Leave the fields of User name and Password empty.
Step 2 - Verify the SIMConnect configuration:
- Make sure that the SIMConnect is active.
- Make sure that the mobile data are active for the SIMConnect.
- Make sure that the SIMConnect is selected as the default line for mobile data usage.
Step 3 - Reboot the device:
- Turn your mobile device off and on to apply the changes.
Step 4 - Deactivate data on the main physical SIM (only if necessary):
- This can help to ensure that the mobile device only uses the SIMConnect for data.
Step 5 - Contact technical support personnel:
- If the problem persists after performing all of the above checks, there may be a service interruption or a problem with your contracted data plan.
- Contact technical support staff for technical assistance.
